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where is the sc team???

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  • where is the sc team???

    sorry for the outburst, but I have been paying for gold support for years, now I am 5 days ago I opened a ticket for export problems with excel and I have not yet had an answer.
    what am i paying to do? lately the sc team has disappeared?

  • #2
    I am not a support paying so I don't expect responses either sometimes the day after sometimes I never get them. The product is great but the lack of support kind of kill things paying or not paying input and suggestions for improvement of the product come from both sides.

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    • #3
      I think I reall deciding not to pay because of the lack of responses but yea I also can't afford it.

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      • #4
        Support has always been something 'special,' but if you've paid for support than you should get what you've been paying for. I advise to use the chat system of Scriptcase. You get directly into contact with Scriptcase sales and demand support or refund.
        Albert Drent
        aducom software netherlands
        scriptcase partner, reseller, support and (turn-key) development
        www.scriptcase.eu / www.scriptcase.nl

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        • #5
          21 days after my request.

          Hello Sir,

          I'm sorry for the delay and for all these problems that you faced. This problem has been handled by another team to look for this possible bug.

          But, this is not a Scriptcase bug. When exportation occurs to Excel, the Scriptcase needs to fill the cell, because that's the excel behavior. And in this case, the Scriptcase fill these repeated values with zeros.

          If you need assistance with another matter, we'll be glad to help you.
          __________________________________________________ _____
          Best regards,

          Matheus Nicéas
          Scriptcase Support




          this is the support response after 21 days!

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          • #6
            hi,
            only to report that 3 months later my bug is still open and nothing has been done to solve the problem!! the behavior of the SC team is getting ridiculous!

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            • #7
              hi,
              only to report that 4 months later my bug is still open and nothing has been done to solve the problem!!

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              • #8
                It seems SC is not around most of the time. Before update came often, now very rarely.

                Strange.

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                • #9
                  It's the same story every time they are working on a new version. All resources go into that. Just after release they are here now-and-then. But besides that... This is a user forum, not a formal support forum. Need support? You need to buy tickets.
                  Albert Drent
                  aducom software netherlands
                  scriptcase partner, reseller, support and (turn-key) development
                  www.scriptcase.eu / www.scriptcase.nl

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                  • #10

                    sorry but I specified that I have a gold contract and it is absurd not to have answers after 5 months!



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                    • #11
                      SC TEAM Must know about of Errors reported by users.

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                      • #12
                        Sorry, missed that point. Awful! have no words....
                        Albert Drent
                        aducom software netherlands
                        scriptcase partner, reseller, support and (turn-key) development
                        www.scriptcase.eu / www.scriptcase.nl

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