I cannot begin to say how infuriated I and my clients are. This has now happened x3 times to me, twice in the last 4-weeks.I lost hours of work and got penalized now twice against an SLA.
PROBLEM:
As per usual, SC updates on average every Monday, which is fine. At least we know they are working on bugs and bettering the platform.
But when these updates change platform access, this is where I and I’m certain others become infuriated, especially when you reach out to support and you are told you have to open a support ticket. Sorry, I don’t need to pay for support, especially for something like this.
The update somehow removed my password to gain access to the Developer SC8
I had done over 12-hours of key work to assure my clients deliverable on time.
The ONLY solution was to re-instate a backup from the day before managed by IT, thus losing all work done and us missing our deadline. This is now twice in under 6-weeks.
Fortunately our IT have detailed logs of what and who was accessing the server all the time, since we develop extremely sensitive solutions for Fortune 100/500/1000 Companies and Government.
PLEASE - Check your work before making it available to us. Realize some of us have become rather dependent upon the SC platform, a simple change can make a profound impact on our delivery and services.
And DO NOT ask us to pay for support when it’s your fault. While I do realize there are certain rules that apply for technical support, there is what one calls Prevailing Circumstances.