CentOS or Ubuntu for Scriptcase

Scriptcase 9 General
#10

I need to Know if SC Team can help us for know How Can Solve it issue.

#11

Hi marcosc,
Yes…I saw that. Thanks for the link.
Do you use CPanel on Ubuntu?
Also do you get the pdf errors on Ubuntu?

Thanks,
Ken

#12

Hi alvagar,
Looks like 1 user has already posted about this and according to him, this pdf issue on CentOS is going on for years and scriptcase has never resolved it. See the link below.

#13

This is message when my users export to PDF:
Error creating PDF file, Contact technical support
image

#14

@alvagar

the issue I had with PDF in linux was related to http\https access to the php library.

So in the production environment (_lib/prod/lib/php/nm_ini_manager2.php) I changed the “PDF Server IP” setting to the path on the server (in my case “/var/www/html”) and PDF can now be generated.

No idea if this is the issue you are having.

#15

I Changed the path of “PDF Server IP” to /var/www/html
But i am getting same error.

#16

did you check the permissions on the tmp directory?
can your users export in other formats (eg. excel or words)?

#17

Hi, Robybado.
Yes, my SC export to all formats except to PDF.

#18

/var/www/HTML is your site folder?
i have 3 server with CentOS and after intsall wkhtmltopdf and set permisson on folder i don’t have problem.

#19

@alvagar Did you try with 744 permision to wkhtmltopdf.exe file?

#20

Hi, thanks for your tips and advice. I tried the way you told me. and, in the end it didn’t work. these are some screenshots of what I did.
i do not if i have that Install wkhtmltopdf like say @marcosc ?

image

#21

I have only a hosting that is not working because they disabled the use of wkhtmltopdf.exe.
In other hosting I ask to enable and then works fine. In some works without asking like Hostgator or Hostinger

In pdf server ip, I configure the www.site.com and works.

#22

i have /var/www/XXXXX in PDF Server IP only when use HTTPS if i use HTTP set IP 192.168.XX.XX of server.
do a pdf print from your site then try to see under this folder /var/www/YOURSITE/_lib/tmp
there is a log file what does it say?

#23

I have my hosting vps with Hostgator. I have to check with the hosting service provider.

#24

May be this can help

But send a ticket to help you to configure your vps. I have one client on Hostgator hosting site and it’s working perfect.

#25

hi,
do a pdf print from your site then try to see under this folder /var/www/YOURSITE/_lib/tmp
there is a log file what does it say?

#26

Hi, this is the file .log when i try to generate the pdf file:

./wkhtmltopdf-amd64 --page-size Letter --orientation Portrait --header-right “[page]” /home/msoft/public_html/_lib/tmp/sc_rpt_grid_pro_listagral_html_50042aa84a2a41ef9542f65bbe45fbb4.html /home/msoft/public_html/prgs/macroshop/_lib/tmp/sc_pdf_2fdf16635b6ff715a208c3381e27c525_rpt_grid_pro_listagral.pdf

I can see the directory /home/msoft/public_html/_lib/tmp/ (does not exist) my working directory is /home/msoft/public_html/prgs/macroshop/

The file sc_rpt_grid_pro_listagral_html_50042aa84a2a41ef9542f65bbe45fbb4.html YES Exists in directory, BUT the file sc_pdf_2fdf16635b6ff715a208c3381e27c525_rpt_grid_pro_listagral.pdf NOT Exists.

#27

hi,
and what is the folder configured in the Scriptcase PDF SERVER IP?

from what I see you should configure /home_msoft/public_html/prgs/marcoshop/

bye

#28

Hello @marcosc, my current PDF server IP is: /home/msoft/public_html/prgs/macroshop/

#29

Hola @alvagar , pudiste resolver el problema? Te cuento que tuve que instalar un VPS y faltaba instalar el paquete
wkhtmltopdf

Con esto más las configuraciones adicionales de SC quedó funcionando.

Saludos.