Db refuse connection

Ived install MYSQL 8.0.28 on my server and it is working fine and i can login, but when connecting scriptcase to same database, getting error 1396, eventhough i have created new user in workbench, allow all the privileges’ connection still being refuse.,
Any idea and work around can help.

Thanks

Something related to this one?

Thanks for the reply, i used this example in workbench, dont know much in drop user, in workbench,

It seems correct. Tested on my server and it’s ok.