Export to xls error (couldn't load plugin)

Scriptcase 9 Bugs
#1

Hello,
I am using SC version 9.6
When I export a GRID to xls in my development environment it work fine
But I export a GRID to xls in my production environment I got the error attached once I click on the VIEW BUTTON: COULDN’T LOAD PLUGIN
My development environment is Windows 10
My production environment is Linux server ubuntu 18
PS: Number of records to export is 4 Rows and 5 colums of data

BTW
-When I click on the download button I can open the downloaded xls file from Linux server
-When I try to export same GRID to xlsx the process stuck 99% on my Linux server

Can anyone assist me?

STEP2-ERROR
STEP2-ERROR1672×263 44.7 KB
STEP1
STEP11653×867 25.9 KB

#2

It maybe that the memory available on your Linux server is too low, you should try to increase it

try to set memory_limit to 256M or more in php.ini (I use 1024M)

The COULDN’T LOAD PLUGIN sound like a problem with your browser, not SC

1 Like
#3

Great support. I am fine now.
Thank you.