Dear Scriptcase Support,
I don’t think it is normal — or even remotely acceptable — that for three months now I haven’t been able to work properly with Scriptcase, despite having paid for a full lifetime license.
Ever since version 12.0.004, when everything was working well, you released an update that completely broke global variable handling. And since then, I have been constantly told that “it will be fixed” or “we are working on it,” but the truth is: nothing has changed.
You’ve already released six updates since I reported this issue, and yet this critical bug is still not fixed.
This is beyond frustrating. I kindly but firmly ask you to treat this message with the utmost seriousness and make this issue a top priority.
I know it’s easy for you — you’re there, and I’m here, just another user. But please understand that I also have responsibilities and clients waiting, and I am completely stuck because of this bug. I don’t even know what to tell my clients anymore.
Once again, I urge you: stop everything else and fix this problem.
Frankly, I don’t understand how this product is even still being sold with such critical bugs unresolved.
You’ve seen it yourself. You’ve tested it. You know it doesn’t work.
So let’s find a solution. Please, I’m asking insistently — solve this issue.
Sincerely,