I’m in the middle of my trial. Functionally, I have been very impressed with certain features.
As I read more of the forum, I see concerns about support - and the language barrier.
Have you ever seriously considered establishing a U.S. office, or at least a U.S. presence in the form of
people who are contracted to help with support? There are probably people right in this forum who are in the U.S., know the product well, and would be interested in some engagement to help with the support of the product.
Don’t lose customers to support concerns. You have the makings of much greater success if you built up a customer and support base in the U.S.