How to clear a stuck user session

[prema770]

Can anyone please help with how to clear a locked up user session?

• A single user install
• The system will not allow me to clear a stuck user session.
  It’s looking like a database issue as the same thing happens when the database is experimentally loaded into a new trial version
  Thanks for any tips
  Kindest regards
  Mike

[prema770]

We’ve managed to figure it out. Message us if you get stuck

[Erik]

I did write here what I did to solve the session trouble.

[SOLVED] Cookies/session stuck, cannot login into scriptcase

I had the same trouble today, at first not knowing what was going on. No error nothing showed up… but I realized that the last time I was logged into the scriptcase development dashboard, I was at home, on a different IP and I logged in with ‘keep me logged in’ So what had changed, we visited our parents in law, so I tried to work there over VPN connected to my home network. Searching a couple hours for the cause of not being able to log into scriptcase, I found this session locking (bug or a…

[prema770]

Hi Erik
Very grateful for your post – sorry for a very late late response
Thanks very much

[iosson]

It may be helpful to know there is also a help file in the SC knowledgebase about this:

Fixing session issue when logging into Scriptcase