Being a voice of reason here…
I totally get stubuck’s position. As a “for profit” company, NetMake should offer some ability to not only report bugs but also to have an SLA available for a response and a resolution. Currently there are neither, and that’s not acceptable for software that my company (of which I’m one of the owners) pays for. We have renewed our license every year for going on 4 years now. The logical path of thought is that buying software as opposed to using open source software should give us the ability to contact someone and report a bug, especially when it seems we are beta testers for the updates. I got bit this morning by an update and it’s brought my ability to develop for a customer to a crawl. This is not acceptable and needs to be changed.
Giu, thank you for posting a suggested path for reporting bugs. I guess my frustration is that if I spent an hour yesterday developing some applications for a customer, and today I come in, do the updates, and it breaks my work from yesterday, why should I have to spend another 2+ hours creating a new project, replicating all of the functions of the original applications, create a simplified test database, export it and the database, and send it off to NetMake? How about instead, I contact NetMake and allow someone on their end to remote into my computer, see what I see, and take that knowledge back to the development team on the Scriptcase side? I understand that every environment and every project is different and it’s impossible for them to anticipate every nuance of each of our development environments, but starting with v8 they more or less forced me into a model where my dev box had to run it’s own scriptcase instance of apache. This then meant that I had to have a second web server to run the other common tools I use like phpMyAdmin and others, but it created a “scriptcase supported” installation environment. I actually remember creating three virtual servers the day I upgraded from v7 to v8 – one that was a production web server for generated code, one that was a dev web server with just scriptcase v8 on it, and one that was a database server because - hey - if I’m gonna have to build a server room to develop an application, let’s go all out and separate MySQL from the LAMP stack, right???
Aducom, you’ve got to figure out a way for us to buy you virtual beers. Or, if you don’t drink beer, how about a way to send you cash or a gift certificate or something? Seriously, if you don’t know this guy, he has bailed me out of so many scriptcase messes and provided tutorials for how to do things in scriptcase that wasn’t adequately documented or even thought of in the code. I’ve been a Systems Engineer for 21 years at this point and a Senior Systems Engineer for the last 5. When someone is as talented as aducom is in something like Scriptcase, he does not deserve to be insulted in forums. Sorry, stubuck, but on this one I have to disagree with you. In all seriousness, NetMake should be paying aducom for his solutions on here. It’s criminal that a dude that doesn’t even work for them solves more problems than their support team does…
With respect for all,