Hi,
We have an open ticket with the technical team of SC but they don’t tell me anything, I want to share it with you in case there is someone else with this problem.
We have migrated SCRIPTCASE to a new server whose characteristics are almost identical, at the time of activating the license, there is no way, it continuously tells us that the license is not correct, here the Server Differences:
NEW SERVER VPS
CPU Intel Xeon Virtual CPU (2 core(s)) ? 8GB
Ubuntu 16.04.6 LTS + Plesk Onyx v17.8.11_build1708180301.19
Versi?n PHP: 7.0.33 - with Apache and extension=ixed.7.0.lin
Linux vps6.iswolk.com 4.8.0-45-generic #48~16.04.1-Ubuntu SMP Fri Mar 24 12:46:56 UTC 2017 x86_64
Zend Engine v3.0.0, Copyright © 1998-2017 Zend Technologies
with the ionCube PHP Loader (enabled) + Intrusion Protection from ioncube24.com (unconfigured) v10.2.1, Copyright © 2002-2018, by ionCube Ltd.
with Zend OPcache v7.0.33, Copyright © 1999-2017, by Zend Technologies
with SourceGuardian v11.3.2, Copyright © 2000-2019, by SourceGuardian Ltd. -> Installed on the recommendation of SC technicians (although it is not on the server that works)
OLD SERVER VPS WHERE SC WORKS
CPU QEMU Virtual CPU version 2.5+ (4 core(s)) ? 4GB
Ubuntu 16.04.6 LTS + Plesk Onyx v17.8.11_build1708180301.19 (Licencia gratuita en prueba)
Versi?n PHP: 7.0.33 - with Apache and extension=ixed.7.0.lin
Linux cloud6.iswolk.com 4.4.0-21-generic #37-Ubuntu SMP Mon Apr 18 18:33:37 UTC 2016 x86_64
Zend Engine v3.0.0, Copyright © 1998-2017 Zend Technologies
with the ionCube PHP Loader (enabled) + Intrusion Protection from ioncube24.com (unconfigured) v10.2.1, Copyright © 2002-2018, by ionCube Ltd.
with Zend OPcache v7.0.33, Copyright © 1999-2017, by Zend Technologies
SYMPTOM
Once the files between servers have been copied and the folder permissions reviewed and the hosting environment configured, it is verified that this application can be accessed without apparent problems, but when modifying the server’s IP, the application detects it and asks you to request the activation of a new license (ok new licence to install in SC portal), it is just at this time when trying to activate the application when an error appears that the license is not valid, the first contact has been with the SC support service, once the permissions have been analyzed, routes etc … tell us that there must be some difference with the hosting that makes it impossible to validate the license. Both the old and the new server have the same ports open in FireWall.
We have performed all the checks and installations mentioned in these entries but without success:
- https://forum.scriptcase.net/forum/d...zendid-problem
- https://support.scriptcase.net/es/ar...ecucion-zendid
- https://scriptcase-support.kayako.co...n-manual-linux
Can anyone contribute any ideas?
Thanks in advance