mail template shows @# in sc_tickets

Applications Forms
#1

Hello
I’m ussing the system sc_tickets on sc8.

I’m getting some error on mail templates. this shows something like this:

Dear: @@##CustomerName##@@ [TABLE=“border: 0, cellspacing: 0, width: 0”]
[TR]
[TD=“colspan: 2”]You can track this ticket using the number: @@##TrackingID##@@[/TD]
[/TR]
[TR]
[TD=“bgcolor: #eef7d5, colspan: 2, align: left”]@@##TicketMessage##@@[/TD]
[/TR]
[TR]
[TD=“colspan: 2”]You can track this ticket using the link bellow:[/TD]
[/TR]
[TR]
[TD=“colspan: 2”] @@##TrackingLink##@@
[/TD]
[/TR]
[/TABLE]

________

Somebody knows how can I get the right info in the mail templates?

Thanks in advance.

#2

I don’t know the sample, but it looks like you have to setup some variables that are used to replace these tags.

#3

Ok.
Thanks for the response. I will try changing these.