Netmake Support issues

Scriptcase 8 Suggestions
#1

Hi,
When i log the support request, It takes more than a week to look in to it and ask some basic information like sending log files settings and exatra…! and before support finds the resolution, we solve our issues ourselves due to project rushs and priority…?

  1. What is the normal response period for a Ticket requested by customer…?
  2. In the activity it was showing always priority Normal but there is no option availble in the website to set Priority …

This issue was raised several times and 48 hrs response is commited… But no one is looking into this

Appericate anyone from netmake atleast look in to this ticket and advise

Regards
Dhana

#2

Re: Netmake Support issues

My 30 day “trial” ticketed support experience that came with the SC5 purchase didn’t persuade me to pay for more on expiry.

#3

Re: Netmake Support issues

Netmake should imporve the support…! I got my support ticket answered (…!) after 7 days, and not solved my problem…? only with Initial queries…!