Problem importing projects

I am trying to import project (from somebody) which was build with SC v9.9 and I get error:

“To import the project, You must create the backup file through the menu File,
then Export Project. The backup and restore should be done using the same Scriptcase version.”

The Import > Convetr options apply only to v6,7,8…
Have we lost ability to import projectsfrom other Dev’s completely ?

@aklass,

We suggest that you contact the tool’s support team so that they can help you resolve this issue. For issues like this, you can get support via chat, and if necessary, the team can provide remote access.

Best regards!

I already did and their suggestions did not work. Why the project backed up with SC 9.9 cannot be imported into SC v9.12 ???