[SOLVED] Can't build applications

Scriptcase 9 General
#1

Hi People!

We are getting an error message when we run Scriptcase on our server

Version not permitted for this server.
Contact NetMake (www.scriptcase.net) Error:-1-3:base##px-4-4-4-4-5

We have posted a ticket already but no response after nearly two days
Please instruct us on how this can be fixed
Kind regards

Mike

#2

This is not very much to go on to I’m affraid. This is a user forum. Are you running on windows server or linux? Database? If you have installed your own php, mysql etc. check the requirements.

#3

Re: Can’t build applications

Thanks very much for your response.

The server is Ubuntu 12 LTS 64 bit
We are using BitRock installer
Latest version of scriptcase

We wouldn’t normally post this to a user forum but we do not yet have a response from Scriptcase support
We can post the diagnosis file to a remote server if that is helpful

Any comments appreciated
Thanks
Mike

#4

Default use of PHP is version PHP: 5.3.21
If you are running a higher version of php I recommend using this version for development (not deployment). It’s the only thing I can think of…

#5

Hello Prema,

I’m pretty sure that error is related to your license. Try “registering” your scriptcase again using the same license you already have.

regards,
Bernhard Bernsmann

#6

Hi Bernhard and Albert!
Thanks very much both of you for your comments. We are running the version of PHP provided with the stack installer that comes with Scriptcase so we have to assume that it is the correct version
A little more about our circumstances:

  • We have had SC running fine on Linux Mint 14 64 Cinnamon
  • We needed to update to Mint 15 to remedy a problem
  • We reinstalled SC stack version
  • Copied over old app conf and dev directories
  • Experienced a segmentation error from apache

Assumed that this was due to a conflict with Mint 15 and reinstalled on a Ubuntu 12 64bit server available to us
Still similar report

Version not permitted for this server.
Contact NetMake (www.scriptcase.net) Error:-1-3:base##px-4-4-4-4-5

Latest attempt has been to install SC on a VirtualBox instance of our old Mint version (14)
New Serial
Still same error

Version not permitted for this server.
Contact NetMake (www.scriptcase.net) Error:-1-3:base##px-4-4-4-4-5

This has become quite urgent for us – can anyone explain what this message means or how to fix?
Kind regards
Prema

#7

Hello,

As installing with a new serial didn’t solve the issue, I recommend you to contact our support regarding this issue. Our chat is active on workdays from 8:00am to 6:00pm (GMT -3), and our ticket system is always available.

Notice that due to the problem circumstance, you can get support as a trial user.

regards,
Bernhard Bernsmann

#8

Resolved

[QUOTE=bartho;14587]Hello,

As installing with a new serial didn’t solve the issue, I recommend you to contact our support regarding this issue. Our chat is active on workdays from 8:00am to 6:00pm (GMT -3), and our ticket system is always available.

Notice that due to the problem circumstance, you can get support as a trial user.

regards,
Bernhard Bernsmann[/QUOTE]

Hi Bernhard!
Chat support was able to help in the end. It looks like my process for backing up projects was incorrect. We’re back to normal on a new server.
Just in case it can help anyone else – the Bitrock installer version of SC7 does not seem to work on Linux Mint 64 V15 (OK on 14)

Anyone needing details is welcome to contact me
Mike

#9

Thanks for your feedback Mike!

regards,
Bernhard Bernsmann