[QUOTE=kafecadm;34517]Hi Adrian, I understand your situation, and just like you I have a problem but Giu also has a case here, IT best practices requires a lab for testing any update of any software before deploy to production, same goes for Windows, Linux, Oracle, SQL or whatever the software is.
Altho I’m with you about NetMake’s lack of commitment on their QA, to be honest in this particular case you are lacking QA as well… since you “rebuilt” your application and deployed it without testing, if your previous version was working and you simply deployed the new one without testing it first you have the same problem as NetMake.
You are right by saying this is wrong and I support most of your points regarding the flaws of NetMake support tem, but Adrian… at this point you are just being as crazy as they are.
My professional recommendation for you… take the patch, fix your application, stop losing money and apply what you’ve just learn today.
Regards[/QUOTE]
Exactly.
So, the SC recommends that buy the product, and not to use in production environment?
No, NetMake don’t recommends anything. I’m recomending to you, thath test before go in production. You can take my suggestion, and learn from it, or throw to garbage, is your decision, but as kafecadm, if you update and don’t test before production, then you are having a problem with your quality control too.
SC sells products that need testing before
Not exactly what I mean. Read before.
Yes i know it about the files, but Hey this is not open source product, we pay for it… this is not the way of a seriuos company…
Last enviroment I was using, just release new versions every 4 months as general policy…every 2 with serious bugs. I understand your frustration, remember I’m a customer too and bugs affects to me too.
Example: I buy I car but hey!!.. dont use before testing it, dont use with your kids … but first pay for it… hey this is fraud, sorry, but this is the words for it… or leave to donation only… shareware or something…
Cars follows a lot of controls, and you can buy a car, start driving, and stops it in 200KM, or burn in fire, or a lot of things. Responsability of manufacturer is repair, and don’t retrieve money for it, but is not a fraud for this.
SC need to warranty this not the customer…
Sorry but not. You can complain against NetMake, but your customers will complain against you because you didn’t do the things correctly. If you don’t test your product before deploy to production, first is your fault, and then, is NetMakes fault.
We updated the 9th of march… we testing and all working… but in the next weekend of the update appears, Version Obsolete… so we updated, and all stop function…
And for this reason, counting since today, you will have backup before upgrade, and if something goes wrong, go backwards.
We put a ticket and SC accept it, but only silence after some complaints… Sorry but your wrong…
I’m not wrong, it’s the way how things works. NetMake is a company and are humans. Humans has errors. Like you have, me, and all here in this forums, but if you really have a soft where you retrieve thousands of dollars/day, and you deployed without testing, sorry for you, but you can’t just complain about NetMake, when you did the same.
