Support from Support Team

Developers General
#1

I see Support has been present all day and helping with the posts. Thanks for the presence, it was noticed.

Regards,
Scott.

#2

Re: Support from Support Team

Ok sir

Thank you very much for this, we’re tryin to solve the problem as we can

#3

Re: Support from Support Team

Not only the support team … Developers too at our coffee time LOL

:-p

#4

Re: Support from Support Team

Hi All,

Recent days…! the forum responses is very good.
I had few suggestions in the Support ticket handling

  1. It was informed that there will be 48 hrs response time
  2. Yes… It is agreed, and once the Ticket is open, it should be monitored every day it get closed, It is not every resposes required 2 days…!
  3. I had few tickets waiting for 6 days , more than a week. and i need to remind every 3 days once
  4. Once the developers and support has lost continuity, the interest is lost, and finally as a developer looking some other issue and forget the entire picture of the issue.

As I see in the forums, the no of posts per day would be 10 to 15 not more than that.! in that case the no of support tickets could be lesser than that, I would appreciate, support team look at this and modified strategies on support tickets

Also I felt happy that the Support & Forum responses improved quite a bit in last few months

Regards
Dhana