support response / status codes

Scriptcase 7 Discussion
#1

Hi,

Does any one know what these status’s mean? They are re-posted for the SC support tickets.
I can only assume teh english version but want to know the actual status code.

  1. Lido
  2. Fechado (Finished?)
  3. Aguardando Resposta
  4. N?o Lido
  5. Respondido

netmake should setup the english version of these terms on the support ticket status.

Thanks

Anil

#2

Afaik a literal translation is

Lido : (read)
fechado (closed)
aguardanto reposta: (wait for answer)
nao lido: (don’t read)
respondio: (answered)

I can guess which status is used for what, but ‘nao lido’ is not clear for me :wink:

#3

thanks for your reply.

aguardanto reposta: (wait for answer) = does it mean Support are waiting for my answer or is it the from them to me?

#4

I realy don’t know. I’m not an employee of SC, just speak a bit portuguese…

#5

thanks for your assistance

#6

[QUOTE=madikonda;12409]Hi,

Does any one know what these status’s mean? They are re-posted for the SC support tickets.
I can only assume teh english version but want to know the actual status code.

  1. Lido
  2. Fechado (Closed, Finished)
  3. Aguardando Resposta (Our support is waiting for a reply from our Dev. or Bug team, to get back you).
  4. N?o Lido (not read)
  5. Respondido (replied)

netmake should setup the english version of these terms on the support ticket status.

Thanks

Anil[/QUOTE]

The answer are above.

I will pass your suggestion to our support team.

edit: *to our support team

regards,
Bernhard Bernsmann

#7

Hello guys,

Our support team implemented your suggestion.

Thank you very much.

regards,
Bernhard Bernsmann

#8

thanks for the changes in the support system. I can now clearly understand the status codes.