The JRE was not found on the server.Please contact the tecnical support.

Applications PROD environment
#1

hello

i hope im in the right section here for my problem

i have this application with a grid report with 2 buttons XLS and PDF when i click the XLS it works fine
but when i click the PDF button i get this error popup from the browser it self:

The JRE was not found on the server.Please contact the tecnical support.

how can i fix this ?:slight_smile:

what is strange inough is that it works fine on my local host my computer

but not on a online host like www.thisismyapplication.com or somthing

i used deploy and then the ZIP unpacked it uplaoded it
used the prod and the datbase conenctions and stuff all works fine
just not the PDF first i also had the RTF option witch works great but it doesent print out HTML so i have hyperlinks
in my reports but RTF cant print them is their a way to get that woking to :)?

thanks for your time

with kind regaurds

Pascal

#2

Re: The JRE was not found on the server.Please contact the tecnical support.

Sometimes it is as simple as the error message itself.

The JRE was not found on the server.Please contact the tecnical support.

Contact the admin for the server you are using and have them update.

Regards,
Scott.

#3

Re: The JRE was not found on the server.Please contact the tecnical support.

hi scotty i am the admin of the server i have the FTP and evry thing or u mean the hosting company?
what must i say they have to update the JRE ?
if it is some file i just have to upload to publick folder or to my application folder then in _lib please let me know witch file it is wher i can find it or anything and i can fix it :slight_smile:
or anything els please some more information thanks

kind regaurds

Pascal

#4

Re: The JRE was not found on the server.Please contact the tecnical support.

hi

i unserdtand the message of the error it self to
it is missing the JRE but but i have no idea what that is so i used google and i found out it is java but thats for computer install not webserver or somthing some one els can help me out here?

#5

Re: The JRE was not found on the server.Please contact the tecnical support.

I was referring to the hosting company where you are having problems. It is possible they simply did not install.

I would contact them and alert them to your problem.

Scott.

#6

Re: The JRE was not found on the server.Please contact the tecnical support.

ok i will try that :slight_smile:

they are not verry smart tough :slight_smile:

hmm il get back here when i called them witch will be tommorow

thanks :slight_smile:

#7

Re: The JRE was not found on the server.Please contact the tecnical support.

nop like i said their to stupit to understand it so they cant help me out here
anyone please just say what i have to do here for this awsome product to work or do u guys have no idea how ti fix this problem

kind regaurds

pascal

#8

Re: The JRE was not found on the server.Please contact the tecnical support.

If you do not have access to the server, and they do not know how to install, then you have a problem. It’s like trying to run SC without PHP installed. It has to be there.

First, you have to ask why a server admin does not know how to install JRE?
Did you talk to the right person? The first line of defense is usually reading from a script. Climb the ladder until you get the right person,
Are you bound to using this host? Get another.
Do you have a fast connection? Run your own server, bypass the host farms.

Take your pick, but you are stuck until then.

Regards,
Scott.

#9

Re: The JRE was not found on the server.Please contact the tecnical support.

I ran into the same problem … I contacted my web server hosting company and they said “We don’t allow JRE or Java Apps to run native on the servers unless you move to a ‘virtual server’ account instead of a ‘shared hosting’ account” … So, I contacted 4 other hosting companies and they both said the same thing … basically, I’m finding that if you’re on a standard ‘shared hosting’ (even if you get your own IP and your own virtual space) then they don’t like Java to run native on the servers (for security reasons).

So, now my question …

Why does the PDF button/link require JRE, but a PDF report does not? … Don’t they both use FPDF classes? … if so, then why is JRE required? … In my opinion, JRE should NOT be required because it’s not a “common” scenerio on shared web hosting services, which I assume is where most installations of SC5 will go.

#10

Re: The JRE was not found on the server.Please contact the tecnical support.

Why does the PDF button/link require JRE, but a PDF report does not?

You will have to corner Netmake on that question.

Regards,
Scott.