#1

Instead sending me INSULTS, please spend time and take care of matters which are important to the users.

http://www.scriptcase.net/forum/forum/main-category/main-forum/71605-sc-archive-where-are-older-sc8-versions-what-the-hell-is-going-on

Until you start making some improvements you can expect more and more unhappy users. I’m not going to pretend everything is OK and I’m happy while I’m not. I always try to be nice and polite first. If simple attempts to fix problems are ignored I get upset, then pissed off!
Everybody has limited patience - IT IS THAT SIMPLE. Please od not send you your threatning messages. Instead be constructive yourself and fix something that is not right, then post a message with info what has been fixed and I will applause that - if you do.

Arthur Klisiewicz

#2

Hello Arthur,
Note that I never insulted you. Sarcastic? yes. Acid? Probably. Insults? No.
I was harsh with you, because you deserve it, and its not personal but I think that you don’t have respect for the community, not to me, or the Netmake team, the whole community.

Do you know how much complains I’d received from people who dislike the way you act on the forums?
Do you know how many people said that you should be banned or forever ignored?
Its because half of your comments are biased and some with rage.
Unhappy users? Besides YOU I barely see one.

I don’t want to imply that we are perfect, because our team needs to grow to handle all the demands that we receive, however, that is not an excuse for you to be pissed all the time. So just to be clear, I didn’t threat you when I sent you a message, when you apply an infraction you need to explain why.

That being said, note that we are working in the next version of the software and we’re very busy fixing and improving a lot of things from SC8.
A lot of your bugs and issues will fixed in SC9, so don’t expect us to be fixing silly details like “wasting space here” for a while, its possible that new issues emerges in SC9 but we’ll be there fixing any problem that might appear.

Also, note that, its not my role to visit the forums and help people and answer questions or provide insight, my role is to engineer and develop the Scriptcase.
I come here because its my desire to reduce the gap between the company and the product.

#3

First of all you are not to judge people what they deserved. Your personal opinion also does not matter. You represent company (not your personal belief). Your behavor is at least inappropriate and telling your customers to see the psychiatrist is the wors advertisement you could ever make. I will make sure one day I will deliver your message to me to your CEO. You get upset because of my complaints - yes I understand. I also understand that you are single person not the company therefore I usually do not complain about people in NetMake (unless I have to). The fact that you (you=company) ignore users and provide the worst customer support I have ever seen makes me angry. If you sturied my posts more carefully you would see that I ALWAYS start nice and polite but when I see complete ignorance from NetMake I get upset and the posts are more rough. People have patience - my friend and as you see you lost it to by sending me agrevating emails. I have lost my patience long ago and as I was super enhusiastic at the very beginning when I started with SC5 I’m very discouraged at this time. You certainly added your 5 cents to my discouragement. If you keep doing this one day somebody (perhaps me) will start creating videos on YouTbue with all negative stuff about NetMake. Remember bad news spread like fire and this will definitely not help you to get more sales. I have seen company which limited negative posts on their website so they thought they could keep positive image for new customers. Guess what ? They are out of business!

Now to answer you questions:

  • Do you know how much complains I’d received from people who dislike the way you act on the forums?
    Forward those hundreds of complaints to me so I believe you

  • Unhappy users? Besides YOU I barely see one.
    there are tons of users who skipped your Black Friday promotion! why ? WHY? they are sitting on the fence looking for another competitive tool to get out of SC. I could send you tons of links with other people being unhappy, but I believe you can read it if you would want (but of course you are blind for those posts).

  • "don’t expect us to be fixing silly details like “wasting space”
    why not ? that’s what is so irritating! the simple fix that takes nearly 3 min ? This is where you guys SUCK! If I have customer who asks to resize something and I know it will take no more than 3 min I do it the same day. Why you cannot ? WHY ? This is one of the things that drives me nuts - YOU DO NOT PAY ATTENTION TO DETAILS. If you do those minor simple fixes you will definitely gain lots of positive posts because users will feel that NetMake support is responsive. On the other hand YOU NEED TO HIRE IDE DESIGNER - because those issues with wasted space should not even exist.

  • “its not my role to visit the forums and help people and answer questions or provide insight”
    I understand that, but perhaps NetMake should have somebody designate of a full time basis to work with the forums. No one wants to pay extra for your support just to be able to report bugs.

THE FINAL COMMENT:
Please watch my posts more carefully. You will see that FIRST post regarding some issue is always nice and polite. If it is ignored they the next one will be rough and I’m not going to be polite if I’m ignored. I understand that some bug fixes might wait until next release, but when the next release did not fix it - DO NOT EXPECT FROM ME TO BE NICE AND QUIET. I really wish you success but 70%+ users of the forum agree that NetMake needs to change their attitude towards customers (especially two areas which are crucial: Customer Support and Bug Management).

sorry for any typo’s (your editor does not even allow me to see more than one line when I’m typing - just another irritating thing)…