[QUOTE=daretzki;26139]Let’s try to request for meeting with Marcia and somebody from DevTeam. We bought SC and bugs should be corrected asap. We shouldn’t use our pool of free tickets (pay Support) to reports their bugs! It’s amazing; wtf? I reported many bugs on forum, by mail - directly to the support and I haven’t answer. Its like a black hole. If situation will not change I am going to create website on few domains “Don’t buy SC - bugs story”. I have few clients where I provided SC apps for their, and now I couldn’t step forward with new functionality due to the reported bugs. So client’s can’t pay me etc… I think that many of us have the same situation. I spent more time to find workaround than when I used classical line by line programming with frameworks… I haven’t more time when I am using SC. This should be changes. Let’s discuss this on meeting with Marcia. Maybe Netmake’s marketing Team don’t know about community problems, because as I know, nobody from Netmake business haven’t account on forum. What do you think?
daretzki[/QUOTE]
It’s a long time history. Their politics is Dev team reads forum, but don’t answer. John L answers rarely some post, but he does.
Bartho is responsible to be the bridge between community and NetMake. But he just report to DevTeam, without status coming back.
I know they have an internal bug tracker, but it’s not public. Bugs are reported from Bartho from forums, and from bugs@scriptcase.net (or bug, don’t remember). And the main problem is this. They are not public. For this, we have an 11 page thread (and others threads), probably with repeated bugs, because anybody will read the whole thread from the start. Bugs comes to DevTeam (I suppose), but because there aren’t any way to community to see the status (or existence) all is repeat and repeat. Maybe a bug is reported, and team is hard working on solving it, but we don’t know this.
The fact thath Netmake Team invites to contact support as Trial user, shows thath something don’t works. Maybe the support model is not working as expected, don’t know. And I insist, SC community is good, they just have to open their minds to receive some kind of help from us.
I reported some posts of this thread to NetMake, and I know my complain was received by Support Manager. This means something? Don’t know. Don’t know if they will do something about this situation. I offer them my help … free. Just didn’t get any answer about this. I created a closed Partners group, to partners discuss situations and act as a group with NetMake to improve. NetMake team is inside this group. Only I write in this group.
Just my 2 cents.
EDITED:::
Said thath, Obviously NetMake don’t wants a soft thath fails (and I’m sure they care about the product), and they want a fully success with the product, but they need to change some things to get this done.